FAQs

From summer 2023 we will be breaking new ground in the culinary arts in our restaurant Winklhof - our cool and ingenious "Cooks" will be cooking a fusion of Austrian and Hawaiian dishes, styles and flavours for our guests: POKÉ Bowls in many variations, freshly cooked from honest and regional ingredients

Enjoy your healthy breakfast buffet between 7:15 to 10:30 a.m. 

We are happy to prepare food to cater for any kind of special dietary needs: lactose intolerance, gluten-free, vegetarian. Please inform us of your requirements before arrival and enjoy your meal!

Check-in is from 3 pm.
As we need enough time between the departing and arriving guests to prepare everything cleanly and nicely for you again, we ask you NOT to arrive earlier than 15h (depositing luggage is only possible from 11h, also if you just want to pick up ski passes quickly, (the summer cards in summer as long as valid from the morning that is until 14 July and from 16 September on can be picked up from 9 a.m.) thank you for your understanding.

Early check-in can be arranged at short notice ( generally only possible if the room has not been occupied the previous day), subject to availability for a surcharge of € 25 per person, including breakfast.

Check-out by 11 am.
If you would like to spend the rest of your final day in Kaprun, however, we offer the following options...

1. Late-Check-out this can be requested at short notice and subject to availability
   
   • For a surcharge of € 25 per person you can continue to use your room until 6 pm, the use of the spa area is NOT included.
   • For a surcharge of € 35 per person you can continue to use your room until 6 pm, the use of the spa area is included.
2. Storage: we have a changing and storage room without shower, for a surcharge of € 7 per person.

No problem! Please let us know by latest 8 pm if you will be arriving after 9 pm.
We have a key safe for guests arriving after 11 pm.

Free internet access is available in all areas of the hotel - all rooms in the StyleHotel, lobby and the breakfast room. All StyleApartments have Wifi as well.

Wir haben zwei Gebäude: die Dependance mit den großzügigen Appartements, komplett ausgestattet auch mit Kitchenette (1x mit großer Küche) und das Hotel mit einigen Suiten, vorwiegend aber Doppelzimmern. Unterschiede gibt es in der Ausstattung (Appartements Landhausstil modern, Hotelzimmer modern und reduziert)

Unterirdisch verbunden stehen allen unseren Gästen die gleichen Einrichtungen und Angebote zur Verfügung und sind immer inkludiert.

Wir haben genügend (kostenlose) Parkplätze direkt am Hotel und Apartmenthaus, keine Tiefgarage.

Dogs are welcome guests in our StyleApartments annexe by prior arrangement (€ 50 per stay, food not provided).

We ask for your understanding that out of consideration for other guests, dogs are not allowed inside the StyleHotel nor in public areas such as the lobby, bar, breakfast room, garden and pool.

However they are welcome to accompany you to our Restaurant Winklhof for the evening dinner.

Of course. All our guests are our Active guests - families with smaller or bigger children as well.

We have no playing room, however all families with children feel comfortable, we have the advantage of being situated in a dead end street which is safe, the large meadow next door in the winter perfect for tobogganing, the sports field next door in the summer is just right to let the steam off.

In the evening you can find  many "classic" board and quiz games in the lobby...In the summer there is a great sports and adventure programme for children / teens in the region from Monday to Friday 

Our rooms, suites und apartments are non-smoking areas, but they all have a balcony or terrace. The lounge, bar, lobby and restaurant areas are all non-smoking too – but there are plenty of outdoor areas where you can smoke.

Wir bitten um 30% Anzahlung, Restzahlung bei Abreise.

Ausnahmen: kurzfristige Buchungen bis 7 Tage vor Anreise immer 100% bei Buchung, für Buchungen mit Non-ref Rate ebenfalls 100% 

Cancellations cause us financial loss as we have reserved the rooms/apartment for you and not been able to take bookings from other guests. According to the Austrian Hotel Contract Conditions we have the right to make the following charges in case of cancellation to compensate for our lost revenue:
(All information about a cancellation about a cancellation in case of travel prohibitions and travel warnings can be found here )

• from 01.01.2023
  a) Normal rate or flat rates:
  

  Arrivals  19.3.-22.12.2023 | 7.1.-24.1.2024 | 10.3.-22.12.2024
  Cancellation up to 8th day before arrival days before arrival free of charge, from 7 days before arrival on 100% of the booking value,

  Arrivals 9.2.-18.3.2023 | 23.12.2023-6.1.2024 | 25.1.-9.3.2024
  Cancellation up to 31 days before arrival free of charge, from 30 days to 15 days before arrival 30% of the booking value, from 14 days before arrival on 100% of the booking value

  
  b) Booking Non-refundable rate or last minute offers: Cancellation always 100%.
  

Here is a map of the directions.

From summer 2023 we will be breaking new ground in the culinary arts in our restaurant Winklhof - our cool and ingenious "Cooks" will be cooking a fusion of Austrian and Hawaiian dishes, styles and flavours for our guests: POKÉ Bowls in many variations, freshly cooked from honest and regional ingredients

Enjoy your healthy breakfast buffet between 7:15 to 10:30 a.m. 

We are happy to prepare food to cater for any kind of special dietary needs: lactose intolerance, gluten-free, vegetarian. Please inform us of your requirements before arrival and enjoy your meal!

Rest areas, solarium and infrared cabin: 11 am - 9 pm
Finnish sauna, steam bath : winter 3 - 9 pm | summer 3 - 9 pm
Heated outdoor swimming canal: 4 - 9 pm in the winter, all day in the summer
Massages: 2.00 pm - 9 pm

Children from the age of 7 to 15 are welcome when accompanied by their parents. Please note that the whole spa & wellness area is an absolute quiet area and parts of it are nude areas.

Our fitness and active room is equipped with high quality Studio equipment from MATRIX (rowing machine, treadmill, 2 ergonomic cycles and our multi training station), and situated in the parterre at the dependance. Entrance to the area is with your room key.

We ask for your understanding that children up to 14 years are not allowed to use the fitness room! Since these are studio equipment, the risk of injury is very high.

For safety reasons, children under 14 years of age are not admitted to the fitness area.

Of course. All our guests are our Active guests - families with smaller or bigger children as well.

We have no playing room, however all families with children feel comfortable, we have the advantage of being situated in a dead end street which is safe, the large meadow next door in the winter perfect for tobogganing, the sports field next door in the summer is just right to let the steam off.

In the evening you can find  many "classic" board and quiz games in the lobby...In the summer there is a great sports and adventure programme for children / teens in the region from Monday to Friday 

Dogs are welcome guests in our StyleApartments annexe by prior arrangement (€ 50 per stay, food not provided).

We ask for your understanding that out of consideration for other guests, dogs are not allowed inside the StyleHotel nor in public areas such as the lobby, bar, breakfast room, garden and pool.

However they are welcome to accompany you to our Restaurant Winklhof for the evening dinner.

With the underground connected, all amenities of the hotel are also available for you and all other services ( bathrobes, etc.) are inclusive ( apart from dinners which are not included in the price )

The breakfast buffet is included in the price.
Evening dinners: 

Enjoy your healthy breakfast buffet between 7:15 to 10:30 a.m. 

We are happy to prepare food to cater for any kind of special dietary needs: lactose intolerance, gluten-free, vegetarian. Please inform us of your requirements before arrival and enjoy your meal!

No. Comfortably dressed in a bathrobe, you can get directly to the Spa and swimming pool with the underground connected.

Rest areas, solarium and infrared cabin: 11 am - 9 pm
Finnish sauna, steam bath : winter 3 - 9 pm | summer 3 - 9 pm
Heated outdoor swimming canal: 4 - 9 pm in the winter, all day in the summer
Massages: 2.00 pm - 9 pm

Children from the age of 7 to 15 are welcome when accompanied by their parents. Please note that the whole spa & wellness area is an absolute quiet area and parts of it are nude areas.

Our fitness and active room is equipped with high quality Studio equipment from MATRIX (rowing machine, treadmill, 2 ergonomic cycles and our multi training station), and situated in the parterre at the dependance. Entrance to the area is with your room key.

We ask for your understanding that children up to 14 years are not allowed to use the fitness room! Since these are studio equipment, the risk of injury is very high.

For safety reasons, children under 14 years of age are not admitted to the fitness area.

Of course. All our guests are our Active guests - families with smaller or bigger children as well.

We have no playing room, however all families with children feel comfortable, we have the advantage of being situated in a dead end street which is safe, the large meadow next door in the winter perfect for tobogganing, the sports field next door in the summer is just right to let the steam off.

In the evening you can find  many "classic" board and quiz games in the lobby...In the summer there is a great sports and adventure programme for children / teens in the region from Monday to Friday 

Dogs are welcome guests in our StyleApartments annexe by prior arrangement (€ 50 per stay, food not provided).

We ask for your understanding that out of consideration for other guests, dogs are not allowed inside the StyleHotel nor in public areas such as the lobby, bar, breakfast room, garden and pool.

However they are welcome to accompany you to our Restaurant Winklhof for the evening dinner.

Das "Zuhause" für jegliches Equipment ist groß, warm und gemütlich - bequem von außen am Parkplatz erreichbar und völlig sicher verschlossen.

Nein. Bei unserem Partner Intersport Bründl erhalten Sie mit der inkludierten Sommercard 10% Ermäßigung. Da können wir nicht mithalten mit Auswahl an Angebot und Service ????

Kein Problem. Wir biken selbst viel und natürlich gibt es Wasser und Schlauch gratis.

Dogs are welcome guests in our StyleApartments annexe by prior arrangement (€ 50 per stay, food not provided).

We ask for your understanding that out of consideration for other guests, dogs are not allowed inside the StyleHotel nor in public areas such as the lobby, bar, breakfast room, garden and pool.

However they are welcome to accompany you to our Restaurant Winklhof for the evening dinner.

Lechnerberg (auch Kinderhang/Skischule/Verleih): 5 Gehminuten, Skibus 2 Fahrminuten
Kitzsteinhorn: 4 km, Skibus 8-10 Fahrminuten, Auto 5 Fahrminuten (Parkplatz kostenlos)
Maiskogel: 0,8 km, Skibus 5 Fahrminuten, Auto 3 Fahrminuten (Parkplatz kostenlos)
Schmittenhöhe: 5 km, Skibus 15 Fahrminuten, Auto 10 Fahrminuten (Parkplatz kostenlos)

Die Haltestelle ist nur 2 Gehminuten vom Hotel entfernt. Alle 10 min fahren Busse in alle Richtungen. Alle Skibusse sind innerhalb des Ortes für alle Gäste auch ohne Liftpass gratis!

Am Ortsende ist der Einstieg in 70km Langlaufvergnügen. Mit dem kostenlosen Skibus in 5 Fahrminuten perfekt erreichbar. Auch der Verleih ist direkt dort.

Das „Zuhause“ für jegliches Equipment ist groß, warm und gemütlich – bequem von außen am Parkplatz erreichbar und völlig sicher verschlossen.

Dogs are welcome guests in our StyleApartments annexe by prior arrangement (€ 50 per stay, food not provided).

We ask for your understanding that out of consideration for other guests, dogs are not allowed inside the StyleHotel nor in public areas such as the lobby, bar, breakfast room, garden and pool.

However they are welcome to accompany you to our Restaurant Winklhof for the evening dinner.

Dogs are welcome guests in our StyleApartments annexe by prior arrangement (€ 50 per stay, food not provided).

We ask for your understanding that out of consideration for other guests, dogs are not allowed inside the StyleHotel nor in public areas such as the lobby, bar, breakfast room, garden and pool.

However they are welcome to accompany you to our Restaurant Winklhof for the evening dinner.

Unlike passive forms of holidays, the improved body values are retained after the holiday and can be improved even further afterwards.

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